Privacy Policy

1. Information We Collect

We collect information you provide directly, including: your name and email address when you create an account, pet profiles and medication details you enter, photos you upload (label scans, health journal entries, vet notes), and family member information you share through the family sync feature. If — and only if — you choose to receive reminders by text message, we also collect the mobile phone number you provide for that purpose, together with a record of your consent. Providing a mobile number is entirely optional.

2. How We Use Your Information

We use your information to: operate and improve the Service, send medication reminders and low-pill alerts, provide smart health insights and label reading, process payments through Stripe, and communicate with you about your account and Service updates.

3. Information Sharing

We do not sell your personal information. We share data only with: family members you explicitly invite to your account, Stripe for payment processing, our processing partner Hayden-Fisher Technology, Inc. for label reading and health insights (data is sent securely under a data processing agreement and is not retained by the partner), and as required by law. Before any of your pet information is shared for label reading or health insights, we ask for your one-time consent. Mobile phone numbers and SMS consent are treated separately and are never shared for marketing purposes — see Text Message (SMS) Reminders below.

4. Text Message (SMS) Reminders

Text message reminders are optional. You provide a mobile phone number and give express written consent only when you set up a reminder and choose text message as its delivery method. Consent to receive text messages is not a condition of purchasing or using the Service — in-app and email reminders are always available without providing a phone number.

We do not share your mobile number. No mobile information is sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. Your mobile number is disclosed only to our SMS delivery provider for the sole purpose of transmitting the reminders you asked for, and where we are required to disclose it by law.

Message frequency. Message frequency varies and is determined entirely by the reminders you configure — you receive a text only when a reminder you created comes due. You choose how many reminders you have, and you can add, change, or delete them at any time from your reminder settings.

Message and data rates may apply. Paws & Pills does not charge for text message reminders, but your mobile carrier's standard message and data rates may apply to messages you send or receive.

How to opt out. Reply STOP to any reminder text to unsubscribe immediately and receive no further messages; reply START to resubscribe, or HELP for help. You can also remove your phone number or switch a reminder to in-app or email delivery at any time in your reminder settings. Opting out of text messages does not affect your account or your in-app and email reminders.

5. Data Security

We protect your data using TLS encryption for data in transit, secure server infrastructure, and access controls. While we take reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your account data for as long as your account is active. You can permanently delete your account and associated data at any time directly from your Account Settings; deletion takes effect immediately. If you prefer, you may also request deletion by contacting us, and we will remove your personal data within 30 days of verifying the request, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

You have the right to: access a copy of your personal data, correct inaccurate information, request deletion of your account and associated data, opt out of marketing communications, and request information about how your data is used. From your Account Settings you can download a copy of your data and permanently delete your account and associated data yourself, at any time. You can also update your profile information there. If you would rather we handle a request on your behalf, contact us through our contact page and we will verify your identity before acting on it.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

9. Third-Party Services

The Service integrates with third-party services including Stripe (payments) and our processing partner Hayden-Fisher Technology, Inc. (label scanning, health insights). These services have their own privacy policies. We encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect.

11. Contact Us

For questions about this Privacy Policy, contact us at our contact page.